Which delivery company is responsible for delivering my box?
By default, delivery is made in Canada through Purolator . Please note that you are responsible for ensuring the accuracy of the shipping address when confirming your order. Canada Post will be used where Purolator does not offer service or for exceptional circumstances.
What are the shipping fees?
Standard delivery in Canada is offered free of charge for purchases of $60 or more.
What is the delivery time for orders?
All boxes will be dispatched within 48 hours of payment of the order. Allow 1-2 business days for delivery. Please note that personalized items and special requests may cause additional delays.
I need my order in a very short time, can I opt for expedited delivery?
Yes, please select the "expedited delivery" option in the shopping cart. Please note, however, that the rates for expedited delivery are at your expense and will be added to your cart.
Can I follow the delivery progress of my package?
Once your package is handed over to Purolator, you will receive an email with a tracking number and the direct link to track its progress . You will therefore be able to locate your package at any time.
Please note that in case of absence during delivery, the package will be sent to the nearest office. You will then have 5 working days to collect your package, otherwise it will be returned to us. You are responsible for contacting us or for contacting Purolator if you wish to have a second delivery attempt made before the 5-day deadline. In the event that the package is returned to us, a new delivery can be made at your expense or a refund will be issued to you (minus $10 management fee).