Local discovery box for couple

We’re proud to support small local businesses and makers by featuring their products in our gift boxes. As a result, some items may occasionally become unavailable with little notice.

If an item is unavailable at the time of your order, we reserve the right to replace it with a similar item of equal or greater value, as close as possible to the original product.

We will never make a substitution unless the replacement meets our high standards for quality and presentation.

STANDARD SHIPPING — QUEBEC & ONTARIO

Standard shipping within Quebec and Ontario is free on orders of $80 or more, except for remote regions and areas.

For orders under $80, a flat shipping rate of $12 or $16 applies, depending on the delivery area.

STANDARD SHIPPING — OTHER PROVINCES

For all other Canadian provinces, free shipping is available on orders over $160 before tax. For orders under $160, a flat shipping rate of $16 applies.

In certain circumstances (remote areas, P.O. boxes, carrier strikes, etc.), Shop moi ça reserves the right to apply different shipping rates. In these cases, an additional surcharge may apply even if your order exceeds $80 or $160 (+ tax, after discounts or promotions). We’ll contact you before shipping if necessary.

Shop moi ça reserves the right to adjust shipping fees for corporate orders placed outside our online store. If the actual shipping costs exceed our standard rates ($12 or $16, depending on the address), the difference may be charged.

All in-stock gift boxes will be shipped within 48 business hours of payment. Please allow 1–2 business days for delivery within Quebec and Ontario (excluding remote areas). For other provinces, please allow an additional 5–7 business days for delivery.

Please note that personalized items and special requests may require additional processing time. Any timelines for special orders will be confirmed with you before payment.

Other than pickup directly from our Gatineau studio, please allow a minimum of 24 business hours for shipping. Same-day delivery is not currently available.

Once your package has been handed over to the carrier, you’ll receive an email with a tracking number and a direct link so you can follow its progress at any time.

Please note that if no one is available at the time of delivery, the package may be left at the door or sent to the nearest pickup location if the area does not appear secure. In that case, you’ll have 5 business days to pick up your package before it is returned to us.

You are responsible for contacting us or Purolator/Canada Post if you would like to request a second delivery attempt before the 5-business-day deadline.

If the package is returned to us, it can be reshipped at your expense.

If the carrier is unable to complete the delivery (incorrect address, unclaimed package, address not found, etc.), the package will be returned to us. Once it arrives back at our studio, we’ll contact you to either reship the package (additional shipping fees apply) or refund the order, less the $15 return fee and the cost of any personalized notes or cards.

Customer satisfaction—and the satisfaction of everyone receiving one of our gift boxes—is our priority. Our products are carefully selected and thoughtfully packaged, and we place great importance on the unboxing experience.

Can I make an exchange?
Yes, exchanges are possible. If, for any reason, you would like to make an exchange, please contact us within 5 days of receiving your package. Please note that all shipping costs associated with the exchange, including returning the original product and shipping the replacement, will be at your expense.

Can I get a refund?
All purchases are final. If you experience an issue with your order, please contact us within 5 days of receiving your package. Please include a photo showing the contents you received and explain the reason for your dissatisfaction. We’ll review the situation as quickly as possible.

Can I change or cancel an order?
For any changes or cancellations, please contact us as soon as possible by email at info@shopmoica.ca. Orders cannot be changed or cancelled once they have been shipped.