FREQUENTLY ASKED QUESTIONS

No, it does not. We intentionally do this so if you see a gift content you like but the title doesn’t necessary make sense for your recipient, you can still select the gift box based on contents and aesthetic rather than what we’ve named it.

We do our best to ensure that our gift boxes look as close as possible to the photos shown. However, we work with small businesses and makers who may occasionally make slight changes to their packaging before we have a chance to update our photos.

From time to time, we may need to replace an item with a similar product of equal or greater value. We cannot guarantee that you will be notified when a substitution is made.

In every case, we make sure your gift is beautifully presented and a pleasure to receive.

We invite you to write to inquire. Our boxes are offered in small quantities and for a limited time. Since they are made up of products sourced from various local businesses, artisans and producers, the stock is not guaranteed and varies over the months. For these reasons, some boxes may be replenished while others will be discontinued. Please note that if the desired box is out of stock indefinitely, we will still be happy to work with you to deliver a custom box that will meet your needs!

Of course you can! Just add them to your cart, specify which box to add the item to and we'll add it to the gift box.

With Shop moi ça, anything is possible and we will be happy to work with you on your special requests! We invite you to contact us to share your ideas with us.

Of course! You have the option to include your personalized wishes in several ways. As you go through the check out process, you can add an audio-video message, a short handwritten note on a seasonal postcard, or a message in a greeting card for each box in your order. Your message will be placed inside the box.

Note that if you do not add a message to your order, your package will be sent anonymously..

To order two or more boxes to different delivery addresses, you will need to place these as separate orders. If you would like to order more than 10 boxes, or place a corporate volume order, please contact us at corpo@shopmoica.ca specifying the boxes you would like to order and the quantity, and we will be able to help you.

To order two or more gift boxes going to different shipping addresses, you’ll need to place each order separately.

If you’d like to order more than 10 gift boxes or place a volume corporate order, please contact us at corpo@shopmoica.ca with the gift boxes you’ve selected and the quantities you need, and we’ll be happy to help.

Please note that ordering items subject to melting is at your own risk. Shop moi ça cannot guarantee the quality of these items upon delivery. Shop moi ça does not issue refunds for items affected by heat once the package has been handed over to the carrier, regardless of the time of year. Depending on the delivery address, the package may be left outside or in a community mailbox by the carrier for a few hours.

To accommodate various allergies, food sensitivities and dietary preferences, we have designed options to meet these needs. Please refer to this collection to find options that meet your recipient's dietary needs. You could also consider sending one of our pampering/relaxation boxes instead of a food-based box. Depending on the gift of your choice, we may be able to add vegan, nut-free or gluten-free products for personalize your gift according to the needs of your recipient. To do this, send us an email at contact@shopmoica.ca. Please note that we cannot guarantee that our suppliers produce items in certified nut-free or gluten-free facilities.

We only ship gift boxes from Monday to Friday and on working days excluding public holidays, depending on our carriers' delivery schedules.

You bet! All you have to do is select your preferred delivery date at the basket confirmation stage. This date will serve us as a guide for delivery. We will do our best to deliver the package on the requested day, or the day before in the event of a public holiday. *Without guarantee considering that delivery is completed by a carrier.

All our boxes are packaged in a sturdy kraft box filled with crinkle paper. Fragile items are wrapped in bubble wrap. Bubble wrap and a sheet of kraft paper cover the box which is then sealed with our decorative sleeve. Finally, the box is wrapped in a polymailer with a fragile sticker for shipping. If your order contains multiple boxes, these are wrapped together in one large box with identification on the side of each gift box.

For orders containing only individual items, these are carefully wrapped in a recycled box.

STANDARD SHIPPING QC–ON

Standard shipping to Ontario and Québec is free for all orders of $80 or more, except for remote regions and areas.For orders under $80, a flat rate of $12 or $16 applies depending on the zone.

STANDARD SHIPPING – OTHER PROVINCES

For all other Canadian provinces, free shipping is offered on orders over $160 before taxes. For orders under $160, the flat rate is $15.99.

In certain situations (remote regions, PO boxes, carrier strikes, etc.), Shop moi ça reserves the right not to honour its usual shipping policy. In these cases, an additional fee may apply, even if your order exceeds $80 or $160 (before taxes, after discounts or promotions). We will contact you if needed before shipping.

Shop moi ça reserves the right to adjust shipping fees for any corporate orders not placed through the online store. If actual shipping costs exceed the standard rates ($12 or $16 depending on the address), the difference may be invoiced.

All boxes in stock will be shipped within 48 business hours of order payment. Please allow 1 to 2 business days for delivery in Quebec and Ontario (except for remote areas). For other provinces, please allow up to 5-7 business days for delivery. Please note that customized items and special requests may require additional lead times. Delivery times for special orders will be confirmed prior to payment. During peak parcel periods in November and December, delivery times may be longer than 72 working hours.

You must contact our customer service department at contact@shopmoica.ca as soon as possible with the order number and new shipping address.

Orders are often prepared and shipped quickly. Shop moi ça is not responsible for any charges incurred, lost or stolen packages sent to an incorrect address entered by a customer at the time of ordering.

We are not responsible for lost, damaged or misdirected packages caused by our carriers. Please verify your address when ordering. In this case, please contact us at contact@shopmoica.ca

Delivery is available in Canada only. In Quebec and Ontario, delivery is via GLS, Canada Post, Purolator or Nationex. For other Canadian provinces and remote areas, delivery is by Purolator or Canada Post. Please note that you are responsible for ensuring the accuracy of the shipping address when confirming your order.

Christmas order deadline:

Remote areas: December 16 at noon
Other provinces: December 16 at noon
Quebec + Ontario: December 19 at noon

During peak shipping periods in November and December, delivery times may be longer than 72 business hours. We will do our best to meet the suggested delivery dates within a reasonable timeframe.

All in-stock gift boxes are shipped promptly once payment is received under normal conditions. Please allow an additional 1 to 2 business days for delivery with Purolator. Note that personalized items and special requests may require additional processing time. Delivery timelines for special orders will be confirmed prior to payment.

People of the greater Gatineau-Ottawa area: To schedule a free pickup at our workshop, select the Pickup option when purchasing. This is done at our workshop Monday through Thursday until December 23 from 9am to 4pm at 444 St-René East, Gatineau, QC, J8P 8A9. Hours may be extended in December, contact us by messenger if needed.

Other option: Virtual gift card! Valid for shopping on the Shop moi ça website, it will be sent by email at the time of ordering. No gift certificates are sent by mail.

Nope! Our process allows for the recipient to be surprised at their gift delivery - unless you reach out to them on your own. They do not receive any details from us except the actual gift.

Once your package is in the hands of Purolator, Nationex or Canada Post, you will receive an email with a tracking number and a direct link to follow its progress. You will be able to track your package at any time.

Please note that in case of absence at the time of delivery, the package will be sent to the nearest Purolator/Canada Post office. You will then have 5 business days to retrieve your package or it will be returned to us.  It is your responsibility to contact us or Purolator/Canada Post if you wish to make a 2nd delivery attempt before the 5 day deadline.. Dans le cas où le colis nous est retourné, une nouvelle livraison peut être effectuée à vos frais.

We use the services of Canada Post for certain shipments. The parcel may have been delivered to the post office box on the block or in the neighbourhood where the resident collects his or her letters and parcels.

If a parcel is indicated as delivered according to the tracking number, but the recipient has not received it, our customer service team will do everything possible to locate it by calling the carrier and opening a file with them. Beyond that, unfortunately, this is a rare situation that is beyond our control and may be attributable to a variety of reasons, including theft or loss of the package. We recommend that you file a claim with the carrier, and we'll be happy to do the same for you!

If the carrier is unable to complete the delivery (incorrect address, unclaimed package, address not found, etc.), the package will be returned to us. Once it arrives back at our studio, we’ll contact you to arrange the next step.

Three options are available:

1. Reship the package
Please let us know the address where you would like the package reshipped.
A fee of $15 + tax (QC–ON) applies to the first reshipment.

Important – multiple returns
If the same package is returned to us again:
A second delivery attempt can be made for $25 + tax to cover the return, reshipping and repackaging costs.
If the same package is returned a third time, it will automatically be donated to a women’s shelter and will no longer be eligible for reshipment or a refund.

2. Consolidate returned packages (when multiple shipments to different addresses are returned at the same time)
We can consolidate the returned packages and ship them to your office.
A flat fee of $30 applies for 2 to 4 gift boxes shipped together (additional fees apply for larger volumes).

3. Donate the packages
We can donate the items from your returned packages to a women’s shelter in our region. There is no additional fee for this option.

We’re so sorry your package is experiencing a delay! While our team works hard to ensure that your orders are processed and shipped out at quickly as possible, certain delays are sadly out of our hands. However, if your order still has not been delivered after 8 business days, please reach out and we’ll be happy to take care of this for you!

Yes, for people in the greater Gatineau-Ottawa area! To schedule a free pick-up at our workshop, select the Pick-up option when purchasing.

This one is done at our workshop from Monday to Thursday until December 23 from 9am to 4pm at 444 St-René East, Gatineau, QC, J8P 8A9.

You can pick up your order in the workshop as soon as you receive the order pickup confirmation email. Order preparation time is 24 to 72 business hours (additional time possible in November-December).

Hours may be extended in December, contact us by messenger if needed.

Yes, an exchange is possible. If for any reason you would like to make an exchange, please contact us within 5 days of receiving your package. Please note that the shipping costs related to the exchange (return of the product and return of a new product) will be at your expense.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

All purchases are final. For any problem, please contact us within 5 days of receiving your package. We ask that you provide a photo of the content you received and the reason for your dissatisfaction. We will make sure to investigate the situation as soon as possible.

For any modification or cancellation, please contact us as soon as possible, by email to info@shopmoica.ca. No order can be modified or cancelled once it has been shipped.

Shop moi ça has taken on the task of finding hundreds of wonderful products from local producers, artisans, and businesses to create superb gift boxes for you. The suppliers' warranty policy applies. In case of breakage or defect of an item, do not hesitate to contact us. We will reach out to the supplier and inform you of the return procedure, if applicable.

We package all of our items very carefully to avoid damage in shipment, but it does happen from time-to-time. If any of your items were received damaged, please contact us within 1-3 business days with photos of damaged product, so that we may proceed with a claim and replacement if necessary.

We cannot guarantee replacements or refunds for items that are claimed as damaged after 3 business days from the delivery date.

We accept the following payment methods:

- Credit cards (Visa Credit and Debit, MasterCard and American Express)

- PayPal or Shop Pay

No problem at all! The billing address is used, in some cases, to validate the payment method only at the time of purchase. It has no impact on the order, and no paper invoice accompanies our shipped packages.

If, for company accounting purposes, an invoice in PDF format is required, please send your request to info@shopmoica.ca, specifying your order number.

Who sent me this gift?! Check inside the box for a signed card or a card with a code to watch a video message. Keep in mind that some people may forget to include a note!

If there’s no card, please email contact@shopmoica.ca with your full name and mailing address. We’ll let you know who the sender is based on the name listed in our billing information.

When you join our email list, you get VIP access to our promotions and new product launches 24 hours before everyone else.

You’ll also start receiving our monthly newsletter, featuring tips, announcements, behind-the-scenes content, promotions and more.

Don’t worry, we never want to overwhelm your inbox, so we make sure we have something worth sharing before we send anything your way!

Each season, our curation team searches online and visits markets to carefully select standout Canadian products for our gift boxes.

Suppliers and businesses interested in working with us are welcome to submit products for evaluation. It’s a great marketing and sales opportunity for your brand.

If you’re a supplier and would like to work with us, please visit our Become a supplier page for more information and to complete the form.