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FAQ

INVENTORY AND SPECIAL REQUESTS

The gift box I wanted to buy is out of stock, will it be available again soon?

We invite you to write to us to confirm with you. Our boxes are available in small quantities and for a limited time. Since they are made up of products offered by different companies, artisans and local producers, the stock is not guaranteed and varies from month to month. For these reasons, some boxes may be sold out while others will be discontinued. Note that if the desired box is out of stock indefinitely, we will always be happy to work with you to deliver a custom box that will meet your needs!

I have a special request or I would like to combine the contents of two boxes, is it possible?

With Shop moi ça, everything is possible and we will be happy to work with you for your special requests! We invite you to write to us to share your ideas with us .

DELIVERY

Which delivery company is responsible for delivering my box to me?

Delivery is offered in Canada only through Purolator. Please note that you are responsible for ensuring the accuracy of the shipping address when confirming your order. Upon request, delivery can be made through Canada Post.

What are the shipping fees?

Standard delivery in Canada is offered free of charge for purchases of $60 or more.

What is the delivery time for orders?

All boxes in stock will be dispatched within 48 hours of payment of the order. Allow 1-2 business days for delivery. Please note that personalized items and special requests may cause additional delays. The time limits applicable to special orders will be confirmed to you before payment of the order.

I need my order in a very short time, can I opt for expedited delivery?

Yes, please select the "expedited delivery" option in the shopping cart. Please note, however, that the rates for expedited delivery are at your expense and will be added to your invoice.

Can I follow the delivery progress of my package?

When your package is in the hands of Purolator or Canada Post, you will receive an email with a tracking number and the direct link to track its progress . You will therefore be able to locate your package at any time.

Please note that in case of absence during delivery, the package will be sent to the nearest office. You will then have 5 working days to collect your package, otherwise it will be returned to us. You are responsible for contacting us or for contacting Purolator / Canada Post if you wish to have a second delivery attempt made before the 5-day deadline. In the event that the package is returned to us, a new delivery may be made at your expense.

RETURNS, CANCELLATIONS AND MODIFICATIONS

The satisfaction of our customers and the gift boxes' recipients is our priority. Our products are carefully selected and packaged, and we place great value on the unboxing experience of our gift boxes.

Can I make an exchange?

Yes, exchanging a product is possible. For any reason, should you wish to complete an exchange, please contact us within 5 days of the date of receipt of your package. Please note that shipping costs related to the exchange (returning the original product and shipment of the replacement item) are at your cost.

Can I get a refund?

All purchases are final. For any problem, please contact us within 5 days of the date of receipt of your package. We kindly ask you to provide a photo reflecting the content received and to state the reason for your dissatisfaction. We will make sure to review the situation as soon as possible.

Can I modify or cancel an order?

For any modification or cancellation, please contact us as soon as possible, by email at info@shopmoica.ca. No order can be modified or canceled once it has been shipped.

BILLING

What payment methods are accepted?

We accept the following payment methods :

    • Credit cards (Visa Credit and Debit, MasterCard and American Express)
    • PayPal

GUARANTEE

Are the products included in the gift box guaranteed?

Shop moi ça is responsible for finding hundreds of wonderful products from producers, artisans and local businesses in order to prepare superb gift boxes. Supplier warranty policy applies. In case of breakage or defect of an item, do not hesitate to contact us. We'll take care of reaching out to the supplier and inform  you of the return process, as appropriate.

OTHER

For any other question, do not hesitate to write to us :)

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