The steps that lead to the delivery of your boxes:

1. We will analyze the submitted quote form

2. We will respond with a content proposal and pricing

3. Once the proposal is accepted, we will confirm the volume, delivery date and box customization options

4. An electronic invoice will be sent to you for payment

5. Once payment is received, we will get to work on the purchase orders and assembly

6. We will confirm the delivery information before shipping

All boxes in stock will be shipped within 48 hours of order payment. Please allow 1 to 2 business days for delivery in Quebec and Ontario (except for remote areas). For other provinces, please allow up to 5-7 business days for delivery. Please note that customized items and special requests may require additional lead times. Delivery times for special orders will be confirmed prior to payment. During peak parcel periods in November and December, delivery times may be longer than 72 working hours.

We offer several personalization options:

- Self-adhesive label with your image

- Personalized two-sided thank you card with your image

- Ribbon

- Adding your business cards or promotional materials

- Personalized items

Absolutely, we have a wide selection of custom items available for any budget - promotional materials of all kinds, wooden items, wellness items, etc. 

Do you have promotional items on hand that you would like to include in our boxes? Don't hesitate to let us know.

We invite you to write to us to inquire. Some of our boxes are offered in limited quantities and for a limited time. Since they are made up of products sourced from various local businesses, artisans and producers, the stock is not guaranteed and varies over the months. For these reasons, some boxes may be replenished while others will be discontinued. Please note that if the desired box is out of stock indefinitely, we will still be happy to work with you to deliver a custom box that will meet your needs!

With Shop moi ça, anything is possible and we will be happy to work with you on your special requests!

The price of a box includes much more than the items inside! Shop moi ça doesn't calculate the price solely based on the market value of the items considering that we offer a value-added service (custom and personalized selection, presentation, packaging, printing with logo, shipping).

We offer gift sets based on the proposed budget taking into account various factors such as shipping, packaging, etc. in order to provide you with the best quality-price options. A volume discount is also factored into our pricing.

Yes, it is always possible to pick up your packages in person at our workshop in Gatineau, QC, by appointment.

With Shop moi ça, anything is possible and we will be happy to work with you to coordinate delivery and reduce possible shipping costs and delays!

Our team will send you a template address file to complete. The client is responsible for validating the addresses. This validation includes the office number and company name for all business addresses, as well as the unit number and access code (if applicable) for residential addresses and the phone number. Shop moi ça will import the address list into its shipping software and report any invalid addresses to the customer for verification or replacement; it is the customer's responsibility to provide the new addresses in a timely manner so as not to delay shipment.

Package returns and address changes will be reported to you and charged.

Packages are generally left at the door, without a signature, after ringing/knocking at the recipient's home. In cases where Purolator or Nationex deems it unsafe to leave the package at the door (apartment block, busy street, etc.), Purolator or Nationex leaves a notice to inform the recipient that their package will be available at the nearest Purolator or Nationex counter. The recipient can also request online or by phone for a 2nd delivery attempt, free of charge.

In the event that the carrier is unable to complete the delivery (wrong address, package not picked up, address not found, etc.), the package will be returned to us after 5 days at the counter. In these cases, we will notify you upon receipt. A fee of $15 is applicable to send the package a second time. This fee also applies to requests for address changes once the packages are in transit.

We reserve the right to make last minute substitutions if we are out of stock on an item. We will make every effort to contact you in advance to get approval for the substitution, but if we do not hear from you (or if our order volume does not allow time to contact you), we will make an appropriate item exchange in the interest of timely delivery of your gift.