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Return Policy


RETURNS, CANCELLATIONS AND MODIFICATIONS

The satisfaction of our customers and the gift boxes' recipients is our priority. Our products are carefully selected and packaged, and we place great value on the unboxing experience of our gift boxes.

Can I make an exchange?

Yes, exchanging a product is possible. For any reason, should you wish to complete an exchange, please contact us within 5 days of the date of receipt of your package. Please note that shipping costs related to the exchange (returning the original product and shipment of the replacement item) are at your cost.

Can I get a refund?

All purchases are final. For any problem, please contact us within 5 days of the date of receipt of your package. We kindly ask you to provide a photo reflecting the content received and to state the reason for your dissatisfaction. We will make sure to review the situation as soon as possible.

Can I modify or cancel an order?

For any modification or cancellation, please contact us as soon as possible, by email at info@shopmoica.ca. No order can be modified or canceled once it has been shipped.

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