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by Mimosa Design, illustration by Marie-France Auger
Which delivery company is responsible for delivering my box?
What are the shipping rates?
Standard shipping, Ontario and Quebec: free shipping for orders over 80$.Standard shipping for orders under 80$: 8$, flat rate.Standard shipping to other Canadian provinces: 12$, flat rate.
What is the delivery time for orders?
All boxes will be dispatched within 48 hours of payment of the order. Allow 1-2 business days for delivery. Please note that personalized items and special requests may cause additional delays.
I need my order to be delivered ASAP. Do you have any accelerated delivery options?
We do! Please select "Accelerated Delivery" in your cart before checking out. Please note that all extra delivery fees will be added to your invoice.
Can I track my order?
RETURNS, CANCELLATIONS AND MODIFICATIONS
Your satisfaction is our top priority. Our products are carefully selected and packed with the utmost care, and we want to give you the best unboxing experience.
Can I make an exchange?
Yes, exchanges are accepted. Kindly get in touch with us within 5 business days after receiving your order. Please note that you will be charged for all shipping fees related to the exchange (returning the original order and shipping for the new order).
Can I get a refund?
All sales are final. If you experience any issues with your order, we ask you to kindly get in touch with us within 5 business days after receiving your order. Please provide pictures and make notes of all issues and defects. We will examine your request and get back to you as soon as possible.
Can I modify or cancel an order?
For all modifications or cancellations, kindly get in touch with us as soon as possible by sending us an email at firstname.lastname@example.org. We will not accept any requests for modifications or cancellation after the order has been shipped.